Fantastic Customer Service ...
I would like to thank Jess , Billy and Michael for their fantastic work in delivering my 2019 Corolla ZR Hatch. In 2016 I purchased a Corolla Ascent Sport from City Toyota and was so impressed by their professionalism , customer care and after sale servicing and maintenance that when time came to upgrade it was a no brainer on who to deal with.
Being a bit of a car enthusiast and having dealt with most of the large automotive manufacturers including the high performance arms of those brands I can honestly say the team at City Toyota are second to none in customer service and product knowledge. I feel the modern car these days sell themselves , once you decide on your requirements in a vehicle , the pro’s and con’s and the homework is done then it’s only a matter of choosing the best team to achieve the best outcome , and that’s what happens at City Toyota.
From the first test drive a couple of months ago with Billy to the day of delivery the whole process has been fantastic. Never through that time did I feel like just a number , unlike many of the other players. Billy’s attention to detail in the Transaction and his product knowledge was excellent. When it came to the financial and administrative components of the deal Michael was fantastic. Always laying down the best options for your situation. A huge thanks goes out to Jess for over- seeing and following up on all aspects of the process. From the first follow - up of my request to the fantastic delivery day Jess has been wonderful . Great customer care is what Jess strives for , and that’s what is achieved.
Not having worked in this industry, but being part of a team that was at the coal face of customer service I know how important it is to keep and bring back clients. City Toyota do this, not only with a sound product but also the way they conduct business.
I am also very confident that Andrew and the team in the Service dept will ensure many years of trouble free and safe motoring like my previous vehicle.
Thanks again to Jess, Michael and Billy and all the team at City Toyota.
Ken was fantastic, very helpful and always answered any queries.
Candice of Lesmurdie
Nathan was excellent, he made the whole experience stress-free. Nathan was extremely professional, friendly and efficient. I would recommend him without question.
Paula of Bibra Lake
Very good system and working team.
Brian of Lathlain
We are extremely happy with the excellent service and would definitely return to purchase another vehicle. Thank you!
Paul of Hammond Park
My daughter is very happy with her new car. Your service was exceptional, especially from Steve Muslovich.
Derek of Secret Harbour
Nathan Cusack is the most helpful and professional sales person that I have dealt with. Very happy with his service and would highly recommend him to all my friends.
Susan of Hamilton Hill
A special thanks to Ken Halliday for all of his kind assistance.
Gavin of Mount Pleasant
Found the staff to be professional, polite and extremely friendly. Very impressed with the total experience.
Bill of Ellenbrook
Excellent service by Mitch and Michael. Thanks.
Allan of Cannington.
I appreciated the friendly approach!
Daphne of Wembley
Excellent customer service from the book in department.
Kevin of Wilson
Contact was made and a price given before proceeding with the work which was appreciated.
Mike of Nedlands
Cannot fault Mitch, very happy.
Dalton of Winthrop
Your mobile service man, Eugene, was very pleasant, courteous and very helpful with information I needed to know for my upcoming trip around Australia.
Adrian of Floreat
I brought the car back for a couple of things and the after sales service was excellent.
Lindsay of Port Kennedy
I was impressed with the courtesy, helpfulness and efficiency of the service team, as well as the courtesy bus driver!
Peter of Woodlands
My service was first class. Good staff. Keep it up!
Martin of Dianella
I got my car serviced at Toyota Prosser last year, however, I will continue to see you guys at Northbridge because your service is fantastic. Thanks guys.
Krystal of Roleystone
Very happy with the customer service from Mr Chriss Kounis.
Adrian of Dianella
The service relationship at Nedlands is very satisfying.
Denis of Wembley Downs
I thought both the customer service and the car service were excellent.
Neil of Yokine
Always a Brilliant Experience
"Always a brilliant experience. Happy to keep taking my car back. And I recommend you to family and friends all the time! "
– Manuel of Mullaloo
Pleasant and Professional
"Very very pleased with the recent service and your staff. Efficient, very pleasant and professional in all regards. Thank you."
- Jane of Mount Lawley
Really Top Notch
“City Toyota really do Customer Service well from the app to service booking, to the service through to the after service care. Really top notch. One very happy customer here”
- Oliver from Northbridge
Positive and Cheerful
"Please also pass on our appreciation to all your staff, your company is a pleasure to deal with and makes our job so much easier especially due to our remoteness. I have never had any of your staff have anything but a positive and cheerful attitude to dealing with any of our requests, queries or issues”
- Nikki from Exmouth
Excellent Client Service
"I would personally like to record my appreciation and thanks at the excellent service and attention I received from Alex in spare parts and the service team at Claremont recently. I have been a customer of City Toyota for some years now and even though I live in the northern suburbs and "it's a bit of a travel", I will not use any other Toyota dealership. Keep up the excellent client service."
- Ian from Madeley
Kept Up To Date
“Picked up the car personally so I didn't have to wait on the delivery truck. Was almost 5 months wait on the car but I got regular calls to let me know how it was going and to keep me up to date with the delivery”
- Michael from Palmyra
"Appreciate the efficiency!"
– Mrs Walker of Claremont
"Vince was one step ahead when thinking of my needs."
– Andrew of Wilson
"Emma in finance was exceptional as well as Daniel, they are a credit to you."
– Cheryl of Dalkeith
"I was met at my car by Melvin my service advisor & my service was quick and efficient."
– Sandra of Kensington
"Service and staff was to a high standard as always."
- Les of Como
"Appreciated the loan car service as well as very friendly and help-ful staff."
– Mrs Bartlett of Claremont
"Chris did a great job of making the booking and completing the transaction."
- James of Salters Point
"Nice to have the car vacuumed and washed!"
– Geoffrey of Claremont
"The City Toyota group is to be commended."
- Leslie of City Beach
"Great service from Ken at City Toyota."
"Thanks for the professional service."
- Zelco from Kardinya
"My experience when purchasing the vehicle was very efficient and easy. Thank you. "
- Leanne from Hillarys
"We will contact Nathan when we need cars in the future. He is great!"
- Yimiko from Perth
"Found the experience pain free and felt that Angelo looked after me."
- Gerard from Fremantle
"David Walter was extremely helpful and provided an excellent service"
- Kimberly from Atwell
"A professional- made buying the car such good fun thanks Craig"
- Jack from Mindarie
"Very friendly service team and Mitch was on time to our workshop"
- Brendan from Cloverdale
"The guys went over and above their job description to help me out when I was in a complicated situation"
- Helen from Perth
"Cath from Perth called and spoke very highly of the service she received by Alex Page.
Harlen was top notch”
- Peter from Padbury
“Very happy with the service we received and will be back again”
- Tracey from Jindalee
“Des did a fantastic job and really appreciate his efforts”
- William from Wandi
“We thought the sales team were very helpful, big thanks to Daniel for the great deal and Craig for his assistants on the extras”
- Albert from Edgewater
“Keep up the good work thanks Nathan”
- Simon from Ellenbrook
“Thank you for all your help very pleased with the car and all the staff at City Toyota”
- Colin from Port Kennedy
"Was well informed of progress with the delivery date and the vehicle was available prior to the promised date. Excellent Stuff!"
- Gary from Sorrento
"I really appreciated their willingness to discuss various options with me so that I got the best deal. That it wasn't just about making a sale."
- Julie from Kalamunda
“The after sales service is great and the staff were very polite and courteous, I cannot speak more highly of City Toyota”
- Wayne from Kingsley
“I will return to City Toyota and would highly recommend to my friends, family and colleagues”
- Juliane from Jane Brook
“The Financial planner was great and was more than helpful he did a great job all round”
- Peter from Ferndale
“Handy location when working in the city, I was able to drop off before work and pick up afterwards”
- Michael from Mt Hawthorn
“City Toyota is a pleasure to deal with”
- Nic from Maddington
“It is a pleasure to deal with a company that is customer focused”
- Kenneth from Claremont
“I was kept informed of the delivery of my car and updated every step of the way”
- Manya from Joondalup
"Congratulations on cultivating an incredible team spirit which is on display the minute you walk through the doors. You have just gained a customer for life.”
- Marcus from Maylands
"Phil was very helpful right from the first phone call to the sale & after”
- Hannah from Balcatta
“Appreciate all the assistance given by Nathan”
- Andrea from Halls Creek
“We were extremely happy with our service thanks for the great loan car & quick service & clean car & smiles”
- Tracey from Northam
“Service has always been 100%"
- Grace from Como
“It has always been a pleasure to deal with City Toyota”
- David from Armadale
“Very impressed with Steven on his salesmanship, no pressure and very friendly”
- Alison from Byford
“We were very impressed with the service we received “
- Tina from Wattle Grove
“Still so very happy with my car, just really nice to drive and looks good”
- Raelene from Woodvale
“A big thank you to Dan for all his help with assisting me with all my questions with the car and making sure I was looked after”
- Samantha from Port Kennedy
“Thanks for all your help so far Josh”
- Cecil from Parmelia
“The best experience I have ever had in buying a car!”
- John from Iluka
“Vince was very helpful and good to deal with”
- Christine from Doubleview
“Excellent communication and service from everyone”
- Frank from Bicton
"The service is always very good”
- Marilyn from Vic Park
“A very enjoyable experience”
- Ron from Kingsley
“I was extremely happy with Daniel and everything to do with getting my Rav4”
- Chris from Bull Creek
“Excellent service well done Duncan”
- Peter from Brentwood
“Thanks for the fantastic service”
- Sam from Carlisle
"Very happy, I was impressed with how Melvin looked after me & I also think that Danielle is wonderful at her job. I was impressed with the level of service right down to the coffee."
- Alison from Stirling
“Nathan was very professional and helpful in his dealings with me”
- Peter from Beechboro
“Thanks Nathan, you have gained my trust”
- Corry from Willetton
“Ken was great- Car was what I wanted. No pressure- I would have walked- My Lady friend also bought one- She loved it so much”
- John of Mosman Park
“Good range to select from”
- Mark of Floreat
“Steve Muslovich was fantastic. I enjoyed the experience”
- Lynley of Churchlands
“I’ve never had a buying experience as good; all of your staff were amazing. I once bought a Mercedes and they were not in the same league as your staff. Not even close”
- Andrew of Seville Grove
“I’m very happy with the car and our excellent salesperson- Joshua Bannister. He made my buying experience a pleasure. Very patient and considerate”
- Susan of Nedlands
“Service from start to finish was outstanding!!!!”
- Ashwyn of Cloverdale
“Steven Muslovich is just a delight to deal with. My whole experience dealing with the staff at City Toyota was professional, Courteous and enjoyable. Thanks very much”
- Alan of Inglewood
- William of Karrinyup
Extremely professional and friendly service without feeling pressure”
- Judith from Parkwood
“Daniel McMaugh has been an excellent salesman”
- Beverley from Jurien Bay
“As usual always a pleasure dealing with all the staff at City Toyota”
- Jarrad from Yokine
“Overall it was a very pleasant experience”
- Daniel from Wittenoom
“After checking other deals, I received a very good trade in and discount”
- Thomas from Woodvale
“Thought everyone at City Toyota was very helpful and really looked after all our needs”
- Naomi from Bibra Lake
“Another easy deal with Nathan”
- Terry from Darch
“Dan did a very good job very helpful”
- William from York
“It was a pleasure dealing with Josh he made everything so easy I would buy from him again”
- Joseph from Melville
“Both Ken and Craig were very helpful with our car selection highly recommended”
- Christopher from Hamersley
"I am blown away by the mobile service. I have had two now, they are on time and very courteous. Many thanks."
– William of Karrinyup
"The customer service I received was exceptional."
– Rhiannon of Martin
"Completely satisfied with friendly staff and workmanship."
– Peter of Cottesloe
"Great experience, a pleasure to do business with… congratulations team."
– Rodney of Woodvale
"Fantastic & professional sales staff & dealership."
– Matthew of Craigie
"I wish I had used your service sooner!"
– Jenene of Claremont
"I would purchase another vehicle from you."
– Sharon of Wandi
"Terry Chee has always provided excellent customer service and feedback."
– Gary of Cloverdale
"Mitch has been doing all the mobile services since I first got the car. Excellent work and a very pleasant guy. Full marks to him! "
– Suzanne of South Perth
"Ken is very nice. Professional and not your typically pushy sales-man, which was very much appreciated! "
– Giselle of Morley
“Nathan was excellent to deal with his product knowledge and manner were first class”
- Anthony from Wembley
“Home Delivery was not what I expected and it was so good”
- Sue from Dalkeith
“Dan was very knowledgeable and helpful. Great customer service”
- Catherine from Leeming
“You are doing and excellent service thanks”
- Estelle from East Perth
“Very happy with the service provided”
- Rachael from Como
“Fantastic from start to finish wish I had come to Northbridge service centre 5 years ago”
- Sally From Ballajura
“Very good service wouldn't go anywhere else"
- Sam from Thornlie
“Always loved it at City Toyota great Service, very friendly team of people”
- Sarah from Carramar
- Marco from Maida Vale
“Thank you to all the staff for all their help”
- Ron from Carramar
“Very happy with the deal”
- Zane from Maddington
“Fantastic service received from everyone”
- Blake from Claremont
“Very friendly, explained well and answered my questions”
- Wendy from Dalkeith
“Always great service with City Toyota never had a problem”
- Janette from Greenwood
“Sales guys and staff are great thanks for your time”
- Kate from Cannington
“Great experience thanks”
- Jarred from Leederville
"We will always recommend and return to City Toyota"
- Linda from Mindarie
"Ken went the extra mile for me and provided a service to me that he didn't need to."
- Linder from Mindarie
"We are very impressed with Terry."
- Kim from Churchlands
"Thank you to Chris who was very helpful in every way."
Amanda from Dianella
"Efficient as always Glen is very customer focused."
- Nigel from Perth
"Everyone was polite, courteous and very helpful with all of our questions."
- Gordon from Nedlands
"The salesman understood the importance of my time & dealt with me in a timely manner."
- Peter from Kalannie
"I would like to thank Daniel for taking the time & giving me a good deal with Insurance."
- Judith from Nollamara
"Angelo, Thank you for your terrific service it is greatly appreciated."
- Paul from Roebourne
"Whenever I bring my car in, it is always about under promise and over deliver every time."
- Rita from Claremont
"We had a very positive experience buying our new car therefore we will be back to City Toyota”
- Stephan from Atwell
“I thought it was great that Vince organised and extended the test drive including the freeway for me”
- Karen from Kallaroo
“Service was great, car was well cleaned which I did not expect, definitely will be using you again for my future services. Your efforts are much appreciated thank you!”
- Nicki from Sorrento
“Always happy with the service I get from City Toyota”
- Kay from Carramar
"Chris has helped in every situation"
- Cameron from Malaga
"You have always looked after us really well. From the moment we dropped the car off to the pickup service you offer. Cheers"
- Tim from Shenton Park
"I felt welcomed and I was well looked after. Please keep up the good work!"
- Marek from Riverton
"Terry went over and above to help me. Thank you Terry"
- Maureen from Bibra Lakes
"Andrew went over and above with his service, he helped me with all of my small questions."
- Jelane from Southern River
"Kindness accurate advice flexible and helpful”
- Michelle from Nedlands
“Quality service, very happy I will buy my next car again from City Toyota”
- Paul from Kallaroo
“The quick response and there was no problems to talk about”
- Peter from Forrestfield
“Thanks for your professional assistance”
- Sam from East Perth
“I have been extremely impressed with Stanley he deserves a 10/10 for the professional and friendly manner in every way”
- Robert for Maddington
"City Toyota run a very slick operation. Am impressed will definitely be back."
- Terry from Mirrabooka
"Confident of the professional service. Go Toyota"
- Deirdre from Mosman Park
"Michelle was very helpful, pleasant & understanding. A pleasure to do business with her."
- Helen from Swanbourne
"I have been coming to City Toyota for a number of years & find your service consistently good. I would recommend the service department to anyone."
- Tom from Alfred Cove
"100% satisfied with the service provided will definitely recommend to others."
- Paul from Maylands
"Exceptional customer service, very professional."
- Adrian from City Beach
"To my surprise, after dealing with other Toyota Dealerships, What Nedlands City Toyota has is five star service, thank you guys! "
- Edwin from West Perth
“Very happy with service and my new car”
- Lesley from Aubin Grove
“We would recommend to all of our family and friends Nathan when purchasing a car as everything went smoothly”
- Maria & Paul from Mosman Park
“Ken has been terrific, I would definitely recommend him to my friends”
- Lisa from Subiaco
“Your staff are always obliging and it is a pleasure to do business with your Nedlands service team”
- John from Welshpool
"I really appreciated their willingness to discuss various options with me so that I got the best deal. That it wasn't just about making a sale”
- Julie from Kalamunda
”Polite, knowledgeable, kept us informed. Explained everything and all services available from City Toyota”
- Jacqueline from Willetton
“Appreciated service departments honesty in advising that I didn't need as major a service as I thought”
- Andrew from Daglish
"I can’t thank Toyota Nedlands enough for the excellent service all you guys provide there. I always feel very welcome. It is great to know that exceptional customer service is still provided”
- Marie from Butler
“My experience (Northbridge service centre) was friendly and personalised”
- Ian from Bayswater
"Very nice driver who took me to the city he was very polite and obliging”
- Marilyn from Duncraig
“Cleaning my car is wonderful as I am aged”
- Nora from Wembley
“I cannot fault the service experience at Northbridge”
- Colin from High Wycombe
“Appreciate the effort that City Toyota made to ensure that the vehicle was available ASAP”
- Margery from Atwell
“Speedy service, friendly helpful customer service standards.”
- Brendan from Leeming
“The staff at the counter were lovely and very helpful”
- Stacey from Vic Park
“Always fantastic service!
- Lynda from Como