Toyota Australia Recalls Kluger Vehicles due to Seatback Frames

Toyota Australia has today announced that it will initiate a safety recall involving Toyota Kluger vehicles produced between 4 March 2021 - 16 June 2021 (inclusive). There are approximately 5,400 vehicles involved in the Australian market.

Involved vehicles are fitted with front seats which are constructed with a certain seat-back frame. Due to the wearing of the manufacturing tool used to form the shape of the seat-frames and insufficient inspection instructions, certain specific points on the seat-back frames were not manufactured with the minimum radius criteria. As a result, these seat-back frames do not comply with ECE UNR17.

For all involved vehicles, Toyota Dealers will modify the driver and front passenger seat-back frames free of charge to vehicle owners.

It will require approximately 2 hours to modify the seat-back frames. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 5,400 Toyota Kluger vehicles involved in the Australian market.

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
A2. Involved vehicles are fitted with front seats which are constructed with a certain seat-back frame. Due to the wearing of the manufacturing tool used to form the shape of the seat-frames and insufficient inspection instructions, certain specific points on the seat-back frames were not manufactured with the minimum radius criteria. As a result, these seat-back frames do not comply with ECE UNR17.

Q3. What does the remedy involve?
A3. For all involved vehicles, City Toyota will modify the driver and front passenger seat-back frames free of charge to vehicle owners.

Q4. How long will the remedy take?
A4. It will take approximately 2 hours. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle, however we request owners contact City Toyota to arrange recall completion. In the meantime, if you have any concerns please contact City Toyota or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact City Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that City Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. City Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.